file FF5 Issues

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TanLeng Posted 10 months 1 week ago
#24913

khthen wrote: I am from Malaysia too, I have the similiar problem for my both FF5s, it is really terrible for a subwoofer just above 3 years , both having the same issue almost at the same time... it is obviously a manufacturer defects if the problems is so consistently the same.


Interesting your issue is with both subs. I actually have two as well, and only one has this issue, I've been without it for near six months. The control board has been sent back to Goldenear for repairs twice, and likely a third time this week.

Nightmare really...

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khthen Posted 10 months 5 days ago
#24962
Sending back, how to ? Unless u are in US?

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Moderator Posted 10 months 5 days ago
#24963
Contact This email address is being protected from spambots. You need JavaScript enabled to view it. for service if your distributor cannot provide support. The process should take a few weeks. Make sure to include the serial number and problem description.

Multiple failures for the same unit really only occur due to local circumstances. The overall failure rate on ForceField subs is well within industry standards.

It won't get anything fixed by writing to this forum, but you will add to the total time it takes to get your unit serviced.

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TanLeng Posted 10 months 5 days ago
#24966

khthen wrote: Sending back, how to ? Unless u are in US?


No, the retailer who sold me all my GE gear takes care of it. You should contact them to help you.

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