file Speaker failure during break in?

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Chad2815 Posted 8 years 5 months ago
#616
Just bought the Triton 2's last week and was completely blown away with the sound however after about three days the top driver in one of them has started a loud static noise through the high frequency range. Has anyone else had this problem during the break in period? Still waiting to hear back from Goldenear regarding the exchange, they told my dealer to ensure the speaker was defective? I have an Onkyo 809 which is a mid level receiver however I am curious if it is supplying enough power to prevent speaker damage. Again I am extremely happy with the sound quality of these speakers and cannot wait until mine gets back from my dealer.

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Moderator Posted 8 years 5 months ago
#617
Sorry to hear you are having a problem with your new Tritons, I'm sure your dealer will troubleshoot and repair in just a couple days.

I am a bit confused by your description - the top driver in the speaker is a midrange driver and does not produce any sound without your receiver's amplifier output. Besides that, we have had virtually zero driver failures in our first one year+ of sales, so it is unlikely this is the problem.

Could you mean the sound is coming from the woofer section - and goes away when the speaker is unplugged/off? If so, could be a bad connection internally, or the internal ForceField bass amplifier has a problem - if so, an easy 5 minute swap out of the amp module and you'll be all set. (As with all electronics, a small percentage of failures is expected in the first 90 days of use.)

Sorry again to hear of the problem, I'm sure it will be resolved shortly.

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Chad2815 Posted 8 years 5 months ago
#618
No its not the Subwoofer and quite obvious whenever sound is coming through the speaker that it is the top driver. I am aware that the driver is powered by my amplifier hence the question if my Onkyo 809 supplied enough power for these speakers. Does Goldenear send a replacement or simply repair my current speaker?

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Moderator Posted 8 years 5 months ago
#619
Thanks for clarifying. It is very unlikely the receiver was the culprit (unless there's something defective about it). It is possible, however, that you overdrove the receiver and THAT damaged a driver - but the sound would have become obviously distorted long before damage was done (plenty of time to turn it down).

If the dealer discovers a defective or damaged driver they will replace it with a new driver and test the rest of the speaker. If it is not the driver but something else that can not be easily serviced then they will receive a replacement speaker.

For further support or questions on this individual issue, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. so that we can give your service issue personalized attention.

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Chad2815 Posted 8 years 5 months ago
#620
Great, thank you for the service.

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Steelskyblue Posted 8 years 4 weeks ago
#829
I had the same problem with one of my speakers. It was swiftly replaced by GoldenEar and the dealership and for this I am thankful. The replacement works great.

I think it's shipping that's slaughtering these fine pieces of audio equipment. Because the box is heavy and bulky I am afraid it is being thrown around in the UPS delivery warehouses and trucks.

The damage does not show itself immediately but as you said eventually shows up during the break in period.

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