file Triton 3 - driver replacement support

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raxi Posted 1 year 4 weeks ago
#28650
Hello Goldenear,

I have had the Triton 3 for the last 4 years, and have loved them since.
However one of my speakers has started cracking/crackling. (No, do not listen to crazy loud volumes, driven by Rouge Audio Sphinx v1)

Would you advice on a support/fix outlet here in New York city (zip: 10001)?
I did come across - www.lyricusa.com/ - listed as one of your dealers here in NY,.
Would you say they could help me out with the fix, or suggest alternatives?

Thanks!

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raxi Posted 1 year 4 weeks ago
#28651
Sorry on the typo on the zip code. It is 10009.

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Moderator Posted 1 year 2 weeks ago
#28680
PM sent.

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raxi Posted 1 year 2 weeks ago
#28684
Thanks, How do I view the message? Do not see any notifications/emails.
Sorry, but could you please resend?

Thanks!

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Moderator Posted 1 year 2 weeks ago
#28687
Replacing a driver isn't too difficult and probably something you can do at home without the hassle of moving the speaker if willing.

I would recommend calling Chet, from our Baltimore office. Chet will walk through some trouble shooting to make sure it is indeed a driver and help with the replacement process.

You'll need the complete serial number handy, as well as where the speakers were purchased originally.

Chet can be reached at: (949)800-1805
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raxi Posted 1 year 1 week ago
#28728
Hi,

Wanted to say a big THANK YOU to Chet! and to the moderator who suggested the replacement option.

I received a new driver replacement and clear instructions on how to go about it, all at no charge and super promptly.
My speakers are back to producing the great sound that they did, with minimal hassle to me in the process during this crazy time.

Cheers!
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